EMPLOYMENT OPPORTUNITIES AT NEON
Join our talent community and discover how you can make a difference at NEON. We have a commitment to the community we serve, and to our employees who help us achieve our success. For consideration of any open position, we invite you to click on your area of expertise and then click on the available positions in your field. If we have an open opportunity, we will take you to where you can apply for that position.
NEON offers a competitive compensation and benefits package and National Health Services Corps loan repayment opportunity.
NEON is an Equal Opportunity Employer.
At NEON, the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty, integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor and coworker.
PROVIDERS
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DENTISTS-GENERAL, ORAL SURGEON AND PEDIATRIC
Duties: Under the supervision of the Dental Director, the Dentist is responsible for providing clinical dental services and preventative dental care in an out-patient clinic or at one of our many community sites. Must be cognizant of the public health, social, and economic factors which impact the overall health of NEON's patients. Able to creatively work with other health care professionals.
Education:
DDS, DMD degree from ADA - accredited School of Dentistry.
Minimum Qualifications: Current State of Ohio licensure to practice Dentistry. DEA Certificate. Professional malpractice insurance obtainable. Completion of an accredited General Practice Residency program preferred. Ability to maintain appropriate clinical privileges required, hospital privileges preferred. Successful clearance of general and DHS background checks required.
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INTERNAL MEDICINE PHYSICIAN
Duties: Under the general supervision of the Medical Director, the Internal Medicine Physician is responsible for providing and overseeing the healthcare of patients 18 years or older. Provide primary care to adult patients that involves the following: history, examination and treatment of simple to moderately complex medical conditions affecting patients aged 18 years and older, whereby conditions are typically managed without specialty or subspecialty consultant collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients 18 years or older, whereby the conditions are typically managed with specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and AIDS) on an outpatient basis. Work within his/her scope of training and that established by the Medical Director and when the needs of the patient fall outside that scope, refer the patient to other healthcare providers whose scope includes that of serving the patient.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO).
Minimum Qualifications: Ohio State Medical License (Physician). BC/BE in Internal Medicine. DEA Certificate.
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FAMILY MEDICINE PHYSICIAN
General Duties:
Under the general supervision of the Medical Director, the Family Medical Physician is responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides full range of preventative and primary care medical services, including health maintenance of chronic diseases and patient case management. Evaluates, diagnosis, and treats new and existing patients' medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation.
Education:
- Doctor of Medicine (MD) or Doctor of Osteopathy (DO);
- Successful completion of Family Medicine or Combined Medicine/Pediatrics Residency program.
Minimum Qualifications:
Current, valid, unencumbered Ohio Medical Board licensure. DEA Certificate. Certification by the American Board of Family Medicine (ABFM) or American Board of Internal Medicine (ABIM) and American Board of Pediatrics (ABP) and Maintenance of Certification (MOC) preferred.
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PEDIATRICIAN
Duties: Under the general supervision of the Medical Director, the Pediatrician is responsible for providing and overseeing the healthcare of patients 0 to 18 years of age. Provide primary care to child and adolescent patients that includes the following: history, examination and treatment of up to moderately complex medical conditions affecting patients whereby the conditions are typically managed without subspecialty consultation collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients ages 0-18 years of age whereby the conditions are typically managed with subspecialty consultation collaboration and on an outpatient basis (e.g. oncology disorders, sickle cell disease, cystic fibrosis, and AIDS).
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree;
Successful completion of Pediatric residency program.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA Certificate. American Board of Pediatrics (ABP) Certification and Maintenance of Certification (MOC) preferred.
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FAMILY NURSE PRACTITIONER (FNP) and ADULT NURSE PRACTITIONER (ANP)
Duties:
Under the general direction of the Medical Director, the Family (FNP) and Adult (ANP) Nurse Practitioners conduct History, Examination and Treatment of simple to complex medical conditions affecting patients within their scope of practice whereby the conditions are typically managed with or without specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and HIV). Conditions can be managed with our without the director involvement of an Internal Medicine or Family Medicine physician under current Standard Care Arrangement.
Education:
Master of Science in Nursing (MSN) from accredited Adult or Family Nurse Practitioner Program.
Minimum Qualifications:
1. Current and valid Ohio Board of Nursing Registered Nurse (RN) and Advanced Practice Registered Nurse (APRN) Licensure;
2. Adult or Family Nurse Practitioner Certification;
3. Current CPR certificate ( Healthcare provider BLS);
4. Current active Drug Enforcement Administration (DEA) Certificate;
5. 1-2 years outpatient practice preferred, but not required.
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PHYSICIAN ASSISTANT
General Duties
Under the general direction of the Medical Director, the Physician Assistant conducts History, Examination and Treatment of simple to complex medical conditions affecting patients across the lifespan whereby the conditions are typically managed with or without specialty or subspecialty consultant collaboration (e.g., oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and HIV). Conditions are managed under the supervision, control, and direction of an Internal Medicine or Family Medicine Physician with whom the physician assistant has a supervision agreement approved by the Ohio Medical Board.
Education
Master of Science in Physician Assistant Program.
Minimum Qualifications
- Current Ohio Medical Board Physician Assistant licensure;
- DEA preferred;
- Physican Assistant (NCCPA) Certification (PA-C) required:
- Current CPR certificate (Healthcare Provider BLS).
Technical Skills
1. Use and/or operate office equipment, i.e. personal computers, Microsoft Word and Outlook.
2. Ability to learn use of the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems.
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OBSTETRICS and GYNECOLOGIST PHYSICAN
General Duties
Under the general direction of the Medical Director, the Obstetrical and Gynecology physician conducts history, examination, treatment of common gynecological conditions affeting females 12 years and older (e.g., prenatal care for non-high risk women, sexually transmitted diseases, hormonal contraception, contraceptive subdermal implant insertion and removal and contraceptive IUD insertion and removal (if properly trained) whereby the conditions can be managed on an outpatient basis with or without the direct involvement of ant Ob/Gyn physician.
Education
Doctor of Medicine (MD) or Doctor of Osteopathy (D)) degree:
Successful completion of an OB/Gyn residency:
Minimum Qualifications
Current, valid, unencumbered Ohio Medical Board licensure;
DEA Certificate (Physician).
American Board of Obstetrics & Gynecology (ABOG) Certification and Maintenance of Certification (M)C) preferred.
Technical Skills
Use and/or operate office equipment i.e, personal computers, calculators, and computers including experience with internet, email or data base management programs.
Proficient in the use of Microsoft office application and Outlook.
Ability to acquire skills for entering in accurate data messages and updated information into NextGen EHR.
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OPTOMETRIST (NEW)
General Duties
The Optometrist provides complete high quality optometric/vision care services to NEON patients. Provides visual examinations and conducts specialized testing for diagnosis of abnormal visual, ocular and/or sytematic conditions. Diagnoses and treats the visual system. Prescribes and adapts lenses for ophthalmic spectacles and non-optical aids. Prescribes medicines to treat eye diseases and allergies. Provides referral as necessary. The Optometrist is responsible for the administrative and professioal supervision of the optometric program and personnel.
Education
Doctor of Optometry (OD) degree from an accredited school or college of optometry.
Minimum Qualifications
- Current Ohio license from the State Board of Optometry.
- Current certificate to use therapeutic pharmaceutical agents.
- Ability to demonstrate knowledge of and ability to apply principles, theories, practices and techniques of optometric practice.
Technical Skills
- Use and/or operate office equipment, i.e. personal computers.
- Proficient in the use of Optometric equipment such as opthalmoscope, slit lamp, and phoroptor;
- Proficient in the use of Microsoft office applications (Word and Outlook);
- Ability to learn use of the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems.
BEHAVIORAL HEALTH
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ADULT, CHILD & FAMILY THERAPIST/CHEMICAL DEPENDENCY COUNSELOR
General Duties
Under the general direction of the Behavioral Health Director, the Adult, Child and Family Therapist/ Chemical Dependency Counselor provides behavioral health servcies to NEON patients experiencing mental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psycchotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT).
Education
- Master's degree in Psychology, Social Work, Counseling, or related field from an accredited university;
- Completion of post-graduate fieldwork and supervised practice as required for State licensure;
Minimum Qualifications
- One of following licensures: Current and valid State of Ohio Licensed Professional Clinical Counselor (LPCC), Licensed Professional Clinical Counselor Supervisor (LPCC-S), Licensed Independent Social Worker-Supervisor (LISW), Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist (CSWMFT) Board.
- Current and valid State of Ohio Licensed Chemical Dependency Counselor (LCDCIII) or Licensed Independent Chemical Dependency Counselor (LICDC), Licensure with the Ohio Chemical Dependency (OCDP) Board.
- Minimum two years of experience in counseling, psychotherapy and case management with children, adolescents and families.
- Minimum two years of experience working with substance abuse issues, preferred.
- Superior communications skills both verbal and written.
- Ability to work effectively with diversity both among patients and co-workers, including interdisciplinary teams.
Technical Skills
- Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
- Ability to become proficient in the use of NextGen software.
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ADULT, CHILD & FAMILY THERAPIST
General Duties
The Child, Adult and Family Therapist provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides supervision of Social Workers and supervises students with required supervisory licensure.
Education
- Master of Social Work (MSW) or Master of Social Science Administration (MSSA) degree from an accredited university;
- Completion of post-graduate fieldwork and supervised practice as required for State licensure
Minimum Qualifications
- Current and valid State of Ohio Licensed Independent Social Worker (LISW) with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board;
- Supervisory licensure preferred but not required.
Technical Skills
- Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
- Ability to become proficient in the use of NextGen software
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BEHAVIORAL HEALTH DIRECTOR (NEW)
General Duties
Under the general direction of the Medical Director, the Behavioral Health Director directs the overall coordination of the Behavioral Health Department services and staff. Provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides supervision of Social Workers and Chemical Dependency Counselor. Coordinates integration of Primary Care and Behavioral Health care teams.
Education
Ph.D. in Psychology or Psy.D (Doctor of Psychology) from an American Psychological Association's Committee on Accreditation (APA) accredited program; or Ph.D. in Social Work, Master of Social Work (MSW) or Master of Science in Social Administration (MSSA) from an accredited program.
Minimum Qualifications
Current and valid State of Ohio Psychologist Board licensure; or
Licensed Independent Social Worker from the Ohio Counselor, Social Worker & Marriage and Family Therapist Licensure Board; or
Licensed Independent Chemical Dependency Counselor with the Ohio Chemical Dependency Licensure board.
Training Supervision Designation preferred.
Two years outpatient experience preferred.
Technical Skills
Demostrated knowledge and proficientin the use of Microsoft Office and Outlook.
Ability to become proficient in the use of electronic health record software.
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BEHAVIORAL HEALTH CARE COORDINATOR (NEW)
General Duties
Under the general direction of the Behavioral Health Director, the Behavioral Health Care Coordinator directs the overall coordination of the services rendered in the Behavioral Health Department. Provides chemical dependency counseling services to NEON patients experiencing substance/chemical use conditions who present in primary care or specialty service. Conducts general demographic and informationa client intake and schedules appointments for Behavioral Health. Provides assistance in Screening, Brief Intervention, Referral and Treatment (SBIRT), and works within Medication Assisted Treatment (MAT) programming. Coordinates patient care to address various needs and goals from the treatment plan. Maintains community relationships to provide reources and referral services to NEON patients.
Education
Master's degree in Psychology, Social Work, Counseling, Health Care Administration, Mental Health Services or related field required.
Minimum Qualifications
- Ohio Chemical Dependency Counselor Assistant (CDCA) licensure or higher.
- Excellent verbal and written communication skills as wellas good listening skills.
- Knowledge of community health, housing, transportation and social services resources.
- Strong organizational skills, attention to detail and timely documentation required.
- Proven critical thinking and problem solving skills.
- 1-2 years of outreach or case management experience preferred.
Technical Skills
- Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
- Ability to become proficient in the use of electronic health record software.
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CHEMICAL DEPENDENCY COUNSELOR (NEW)
General Duties
Under the direction of the Behavioral Health Director, the Chemical Dependency Counselor provides behavioral health care services to NEON patients experiency ental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling to treat addiction disorders affecting adolescent and adult patients. Provides Screening, Brief Interventio, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides referrals and supportive services to improve patients' quality of life.
Education
Bachelor's degree in Psychology, Social Work, Counseling, Mental Health Services or related field from an accredited university. Master's degree preferred.
Minimum Qualifications
Current and valid State of Ohio Licensed Chemical Depedency Counselor (LCDCIII) licensure with the Ohio Chemical Dependency Professionas (OCDP) Board.
Minimum two years of experience in counseling, psychotherpy and case management with children, adolescents and families.
Minimum two years of experience working with substance abuse issues, preferred.
Superior communications skills both verbal and written.
Ability to work effectively with diversity both among patients and co-workers, including interdisciplinary teams.
Technical Skills
1. Proficient in the use of Microsoft Office applications, and Outlook
2. Ability to acquire skills for entring accurate data, messages, and updated insurance information into an electronic health record software.
ALLIED HEALTH
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NUTRITION COUNSELOR
General Duties
The Nutrition Counselor performs a variety of specialized duties related to the nutrition counseling of patients/families for Medical Nutrition Therapy (MNT) diet education. This may include but are not limited to: weight management, malnutrition/weight gain, nutrition therapy, and counseling of diseases like cardiovascular, renal, diabetes, gastrointestinal disorders, and general healthy diet for chronic disease prevention.
Education
- Attained a minimum of a Bachelor's degree from a U.S. regionally accredited university or college and completed a program consistent with the academic standards for dietitians established by the Academy of Nutrition and Dietetics.
- Successfully completed an Accreditation Council for Education in Nutrition and Dietetics (ACEND) accredited pre-professional dietetic experience at a health-care facility, approved by the Academy of Nutrition and Dietetics or a comparable experience approved by the Ohio Board of Dietetics.
Minimum Qualifications
- Successful passing of the Commission on Dietetic Registration (CDR) examination and earn Registered Dietitian credential (RD).
- Current Licensed Dietitian by the Ohio Board of Dietetics.
- Current CPR certificate (Healthcare provider BLS)
Technical Skills
- Use and/or operate office equipment i.e., personal computers and calculators including experience with internet, email or data base management programs.
- Proficient in the use of Microsoft Office, Publisher and Outlook.
- Ability to acquire skills for entering in accurate data, messages and updated information into NextGen EHR.
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OPTOMETRIC TECHNICIAN
General Duties
Under the supervision of the Medical Director and in support of the staff Optometrist, the Optometric Technician provides the basic services of screening, billing, optometry support, enrollment, and eyeglass fitting and repair. The Optometric Technician will assist the Optometrist by performing eye screening, lensometry, dispensing eyeglasses, routine office duties, ordering supplies, and performing other duties as assigned.
Education
High School Graduate or Equivalent
Minimum Qualifications
Certification as a Paraoptometric Technician from the American Optometric Association preferred.
6 to 12 months of work experience or related clinical experience desirable;
Applicant should be able to pretest, do intake and present to Optometrist;
Applicant should demonstrate excellent optician skills.
Technical Skills
1. Demonstrated knowledge and proficiency in the use of Microsoft Office and Outlook.
2. Ability to acquire skills to become proficient in the use of NextGen software.
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PHLEBOTOMIST/CLERK
General Duties
Under the direct supervision of the Laboratory Supervisor, the Phlebotomist/Clerk performs a variety of tasks related to phlebotomy, communications, patient flow, information processing and recordkeeping in the Laboratory. He or she must accurately perform phlebotomy via venipuncture, capillary puncture and heelstick. The Phlebotomist/Clerk must be able to communicate intelligently by telephone, file reports, retreive reports from file, relatate information to others, direct patients to the the proper place for assistance and perform limited waived testing. The Phlebotomist/Clerk must follow instructions exactly, write legibly, spell correctly and perform venipuncture, capillary and waived tests in accordance withestablished quality laboratory standards. The Phlebotomist/Clerk must maintain the highest standards of professional performance in the delivery of comprehensive health care for patients.
Education
High School Graduate or GED equivalent.
Certified phlebotomist, certification eligible or equivalent in training and/or experience.
Proof of certification from approved national certifying agency (e.g. ASCP, NHA) required within six months of hire.
Minimum Qualifications
Certified or certification eligible in accordance with an approved certifying agency ( e.g. ASCP, NHA) or equivalent required in training and/or experience.
Knowledge of medical terminology.
Ability to work without close and constant supervision.
Clerical ability to accurately record, transcribe and calculate test reports and results.
Manual and finger dexterity to collect blood specimens and accurately perform laboratory tests.
Technical Skills
Demonstrate knowledge of and proficiency performing phlebotomy skills.
Demonstrate proper use and operation of office equipment, i.e., personal computers, calculators, and computers including experience with internet and email.
Knowledge of and proficient use of Microsoft Office applications, and Outlook.
Ability to learn and operate NextGen software applications.
Ability to learn and proficiently operate laboratory testing equipment and information systems.
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NEON HEALTH MONITOR
General Duties
NEON Panther Wellness Center is seeking a dedicated and compassionate Health Monitor to support the well-being and safety of the students we serve at Euclid Middle School and Euclid High School. This positon plays a vital role in assisting students with access to health and wellness services and maintaining a strong connection between families, students, and school health resources. The Health Monitor escorts students as young as four years of age to eightenn years of age to NEON medical, dental, and optometry appointments and activitely engages in community and school outreach efforts. The Health Monitor will escort children two miles ranging from Euclid Middle School to Euclid High School.
Education
High School Diploma or Certificate of High School equivalence (GED).
Minimum Qualifications
- Experience working with children or in a school setting preferred.
- Strong interpersonal and communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Reliable, punctual, and able to work independently.
- Ability to walk moderate distances and supervise students during transportation to appointments.
Technical Skills
- Utilize Microsoft Office Suite (Word, Excel, Outlook, Powerpont) for documentation., data entry, reporting, and communication.
- Maintain accurte and organized records using Microsoft Word and Excel.
- Use Google Workspace (Docs, Sheets, Drive, Gmail) to collaborate with team members and manage digtial files and forms.
- Attend virtual meetings and training using Zoom, Google Meet, and Microsoft Teams.
- Manage electronic communications efficiently accross platforms (email, chat, calendar invites).
- Operate and navigate iPads effectively for data collection.
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PHARMACIST (NEW)
General Duties
Under the direction of the Director of Pharmacy, the Pharmacist is responsible to operate the pharmacy department according to well defined standards, while complying with all federal and state rules and regulations. Pharmacists are expected to provide counseling and education to patients so that our patients are well motivated and better informed to manage their disease state.
Education
B.S.or Pharm D, Residency in ambulatory care desirable.
Minimum Qualifications
- Must be licensed to practice pharmacy in the state of Ohio.
- Must have completed continuing education to comply with the rules mandated by the Ohio State Board of Pharmacy.
Technical Skills
PC skills, adequate typing skills and good interpersonal skills a must.
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PHARMACY TECHNICIAN (NEW)
General Duties
Under the direction of the Director of Pharmacy or designee, the Pharmacy Techician is responsible for assisting the pharmacist in the prescription filing process. Communicates with patients and staff in an appropriate, professional mannaer, whether in person or on the telephone. Generages prescription labels and fills the medication in accordance to the State Board of Pharmacy regulations.
Education
High school diploma or equivalent.
Minimum Qualifications
- Must have valid certification from Pharmacy Technican Certification Board.
- One year related experience preferred but not required.
Technical Skills
PC skills, adequate typing skills and good interpersonal skills a must.
NURSING
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MEDICAL ASSISTANT (MA)
Duties
Under the general supervision of the Director of Nursing Affairs or Assistant Directors and the clinical supervision of the Provider, the Medical Assistant is responsible for assisting with all basic examinations of patients. The individual will arrange for any subsequent laboratory testing of the patient, order supplies for the treatment areas and perform other duties as requested. Must demonstrate knowledge of the principles of growth and development over the lifespan (or receive cross-training) to provide age-specific care to all parent age groups, i.e. infant, child, adolescent, adult and geriatric patients.
Education
- High School Diploma or GED.
- Completion of an accredited Medical Assistant Program.
Minimum Qualifications
- Must have flexibility to allow for work schedule at all NEON Health Center locations.
- One to two years' experience preferred, but not required.
- Medical Assistants are encouraged to complete and maintain certification with a national credentialing provider.
Positions Available
Full-Time or Part-Time
Work Schedule Options:
Monday - Friday-8:30 a.m. to 5:30 p.m.
(Full-Time Hours)
Monday - Friday-5:00 p.m. to 9:00 p.m.
(Part-Time Hours)
Saturday/ Sunday- Weekend Hours Available
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LICENSED PRACTICAL NURSE (LPN)
Duties:
Under the general supervision of the Director of Nursing Affairs or Assistant Directors, the Licensed Practical Nurse ((L.P.N.) is responsible for assisting with all basic examinations of patients and will arrange for any subsequent testing of the patient. The LPN administers oral and inject medication, changes dressings, removes sutures, screening patients and performs other duties as required. Must demonstrate knowledge of the principles of growth and development over the lifespan (or receive cross-training) to provide age-specific care to all patient age groups, ie. infant, child, adolescent, adult and geriatric patients.
Education:
- High School Diploma or equivalent.
- Completion of an accredited Licensed Practical Nursing program.
Minimum Qualifications:
- Possession of a valid license to practice nursing in the State of Ohio.
- Must have flexibility to allow for work schedule at all NEON Health Center locations.
- One to two years of experience preferred but not required.
Positions Available:
Full-Time or Part-Time
Work Schedule Options:
Monday - Friday-8:30 a.m. to 5:30 p.m. (Full-Time Hours)
Monday - Friday-5:00 p.m. to 9:00 p.m. (Part-Time Hours)
Saturday/ Sunday- Weekend Hours Available
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DIRECTOR OF NURSING AFFAIRS/CLINICAL QUALITY AND RESEARCH COORDINATOR (CQRC/APRN) (NEW)
General Duties
The Director of Nursing Affairs acts as the primary backup and support to the Medical Director to enable him/her to provide the best possible administration for the Medical Services Department with respect to nursing affairs. The Clinical Quality and Research Coordinator (CQRC) is responsible for implementatin of procedures entailed in the NEON Clinical Quality Improvement Program (CQIP). In addition to quality improvement activities, NEON is involved in various clinical research activities. The CQRC is responsible for coordinating and assuring NEON's role in the said activities.
Education
- Registered Nurse degree required. Bachelor of Science in Nursing (BSN) degree preferred.
- Master of Science in Nursing (MSN) or Master of Public Health (MPH) degree desired, but not required.
Minimum Qualifications
- Current, valid State of Ohio Board of Nursing Registered Nurse licensure;
- Advanced Practice Registered Nurse (APRN licensure preferred, but not required;
- APRN Certification, if applicable;
- Current CPR certificate (Healthcare provider BLS);
- Experience in Health Care Administraton, Public Health or related field;
- A minimum of 1-2 years of experience with The Joint Commission working in a Community Health Center or similar ambulatory care setting preferred but not required;
- Ability to work independently;
- Strong organizational skills with attention to detail;
- Strong interpersonal skills, ability to work with patients and all levels of staff;
- Ability to represent NEON on a professional level.
Technical Skills
- Use and operate office equipment, i.e. personal computers, calculators, copier, and fax machine.
- Proficient in use of Microsoft office applications (Word and Outlook).
- Must demonstrate efficiency in the usage of the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems.
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UNIT CLERK (NEW)
General Duties
Under the general supervision of the Director of Nursing Affairs or Assistant Directors, the Unit Clerk assists with the organization and flow of patient care in the clinical area. The Unit Clerk is responsible for assisting with all basic tasks of the clinical department. This individual will answer telephones, take telephone messages, fax documents as needed, clinical tasking of messages and medication refills arrange follow-up appointments, and other duties as requested.
The Unit Clerk is not responsible for clinical responsibilities such as assisting provider with exam, waived testing, injections or medications.
Education
- High school diploma or GED, some college.
- One year of previous experience in the health care environment (medical or nursing assistant).
Minimum Qualifications
- Must have flexibility to allow for work schedule at all NEON Health Center locations.
- Working knowledge of medical terminology is preferred.
- One or two years of experience preferred, but not required.
- CPR Training
Technical Skills
- Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
- Ability to learn use of the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems.
REVENUE CYCLE
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PATIENT ACCESS SPECIALIST(FT/PT)
Duties
Under the supervision of the Business Office Supervisor, the Patient Access Specialist is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including; patient reception, service area reception, appointments, registration, collection of payments, service charges, telephone contacts, medical records, and referrals. The Patient Access Specialist provides administrative support to the health center. The Patient Access Specialist does not advise professional personnel, patients or any persons regarding medical issues. The Patient Access Specialist will apply well-developed customer service skills and be able to prioritize and manage individual assignments for the overall improvement of the registration process.
Education
- High School Graduate or equivalent;
- Successful completion of advanced training when available.
Minimum Qualifications
- Two years of patient registration or related experience.
- Demonstrated knowledge and understanding of insurance plans/benefits and the verification processes.
- Must be able to identify and categorize each patient's age-specific grouping of needs such as, infant, adolescent, or geriatric patients.
- Working knowledge of HIPAA guidelines and Release of Information laws.
- Working knowledge of medical terminology. Ability to work as a team with technical professionals, management and medical professionals.
- Ability to work effectively independently and effectively solve problems.
Full-Time Work Schedule Hours
Day Shift: 8:30 A.M. to 5:30 P.M.
Afternoon/Evening/Weekend/Holiday/ Work Schedule Hours
Monday-Thursday: 12:00 P.M.-9:00 P.M.
Friday: 5:00 P.M. to 9:00 P.M.
Saturday: 9:00 A.M. to 3:00 P.M.
Holidays: 2:00 P.M.-9:00 P.M.
Part-Time Work Schedule Hours
Monday: 5:00 P.M. to 9:00 P.M.
Saturday: 9:00 A.M. to 3:00 P.M.
Holidays: 2:00 P.M. to 9:00 P.M.
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REVENUE CYCLE DIRECTOR (NEW)
General Duties
Manages front and back office revenue cycle processes spanning from new patient intake, insurance vertification, authorization/referral, charge-entry to final account resolution processes for complianc with federal and state regulations, as well as applicable payer guidelines. Performs revenue cycle optimization assessments. Coordinates with practice management teams: directs the billing department, plans and implements streamlining revenue cycle processes in adherence to standard policies, procedures. Assist practice with creation and revision of practice specific policies, procedures and educational tools surrounding revenue cycle operational workflow. Facilitates implementation and support of recommended tactical action plans. Supports and adheres to the Code of Ethics and Business Standards of the organization.
Education
Bachelor's degree in Business or Healthcare Administration or equivalent required.
Minimum Qualifications
- 7+ years of Revenue Cycle Management
- 2+ years of project management and supervisory experience
Technical Skills
- Experience using an electronic practice management system.
- Healthcare billing, including medical, dental, radiation, practice management and diagnostic imaging lab, etc. preferred.
- Ability to implment project plans within scheduled timelines.
- Strong written and verbal communication skills.
- Intermediate proficiency in Microsoft Office ( Outlook, Excel, Word, and PowerPoint).
- Experience with the revenue cycle operations processes (Front end, back end, practice management).
- Experience identifying revenue cycle problems and offering best practice solutions.
- Analytical skills essential to identify opportunities to improve revenue cycle management.
OPERATIONS
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APPOINTMENT SPECIALIST
General Duties
Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation, cancellation, general registration, welcomes all new HMO patients, schedules same day appointments and sends reminder letter or fax to patients when needed.
Education
High School Diploma or GED.
Minimum Qualifications
Experience or willingness to learn client management system and other required software programs.
Technical Skills
Must maintain confidentiality of all work.
Must be able to type of minimum of 25 wpm.
Must be proficient with basic PC functions.
Must be accurate, adaptable and orderly.
Must use common sense.
Must demonstrate good customer services.
Must perform duties in a professional and dignified manner.
Must have excellent oral communication skills.
Must make sound judgement in problem solving.
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REFERRAL COORDINATOR
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MAINTENANCE TECHNICIAN
General Duties
Under the direction of the Maintenance Supervisor or designee, the Maintenance Technician assists in performing a variety of general maintenance and groundskeeping duties, including equipment installation, maintenance and repairs, building renovation work and associated tasks around NEON Health Services facilities.
Education
High School Diploma or Equivalent
Minimum Qualifications
- Two years job related experience or equivalent combination of training and/or experience.
- Valid Ohio driver's license with no more than four (4) points.
- Meet the physical requirements of the position, including walking, standing, safely lifting items over 50 lbs., bending, climbing, carry supplies, materials and equipment.
Technical Skills
- PC skills are desired.
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HOUSEKEEPER I (FT/PT)
General Duties
Under the general supervision of the Director of Facilities, the Housekeeper I is responsible for ensuring ongoing compliance with Joint Commission Standard 02.02.01, which stipulates the need to prevent the spread of infections through the comprehensive cleaning and sanitation of the health center. The Housekeeper is responsible for maintaining a clean, sanitary, and welcoming environment throughout the health center. This role plays a crucial part in ensuring the health and safety of patients, visitors, and staff by adhering to high cleanliness standards and infection control protocols.
Education
High School Diploma or G.E.D.required.
Minimum Qualifications
- Previous housekeeping or janitorial experience in a healthcare setting is a plus.
- Familiarity with cleaning chemicals and safety protocols.
- Ability to lift 25+ pounds and perform physical tasks (e.g. walking upstairs, walking throughout building, etc.) for extended periods of time.
- Strong attention to detail and commitment to maintaining high standards of cleanliness.
- Strong interpersonal skills with sensitivity for diverse populations and ability to work with patients and all levels of staff.
- Strong organizational skills with attention to detail.
- Excellent time-management skills with the ability to complete multiple tasks efficiently and effectively.
- Strong ability to work independently and professionally.
- Dependable transportation is required.
Technical Skills
- Ability to use standard cleaning equipment, and basic math skills as would be required to order and track the inventory of all cleaning supplies and paper products.
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BUILDING MONITOR (FT/PT)
General Duties:
Under the general supervision of the Director of Facilities, the Building Monitor is responsible for monitoring and patrolling all areas within the health center; checking for potential hazards; enforcing building/NEON Safety Manual rules; responding to emergencies; ensuring the proper use of facilities; managing access/alarm control and reporting any issues to relevant authorities; and essentially acting as a watchful presence to safeguard people and property within the building. This role also involves monitoring the premises to prevent unauthorized access to interior and/or exterior spaces and serving as a resource to staff/patients/visitors each day.
Education:
High School Diploma or G.E.D. required.
Minimum Qualifications:
- Previous building monitoring experience preferred, especially within a healthcare setting.
- CPR and First Aid certification is a plus.
- Strong observational, problem-solving, and communications skills.
- Ability to remain calm under pressure and respond effectively in emergencies.
- Physical ability to stand for extended periods and perform patrols.
- Ability to lift 25+ pounds and perform physical tasks (e.g. walking upstairs, walking throughout building, walking around exterior building,etc.) for extended periods of time.
- Strong attention to detail and commitment to maintaining a safe environment.
- Strong interpersonal skills with sensitivity for diverse populations and ability to work with patients and all levels of staff.
- Strong organizational skills with attention to detail.
- Excellent time-management skills with the ability to complete multiple tasks efficiently and effectively.
- Strong ability to work independently and professionally.
- Dependable transportation is required.
Technical Skills & Working Conditions
- Ability to use a Walkie-talkie and/or MARCS Radio.
- Ability to activate/deactivate alarm systems.
- May involve shift work, including nights, weekends, and holidays.
- Exposure to potentially stressful situations and weather conditions during outdoor patrols.
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APPOINTMENTS AND REFERRALS SUPERVISOR
General Duties
Under the general supervision of the Chief Operating Officer, responsibilities include directing and coordinating the activities of all centralized appointment staff and referral coordinators. The Supervisor is responsible for assisting in the recruitment of staff, developing and evaluating the performance of the appointment specialists and referral staff. Ensures that appointment and referral staffs are well-trained, courteous and applies excellent customer service skills when interacting with patients. Maintains provider schedules (EPM) and coordinates appointment scheduling for call-in, follow-up, and new patient appointments. Oversees referral process for all sites.
Education
- A High School Diploma or GED required.
Minimum Qualifications
- Must have a least two years' experience in office management and procedures.
- Must have experience in basic application of statistics and the ability to compile statistics.
- Must have a least one year's experience in supervisory or administrative capacity.
- At least five years' experience working in a call center and/or appointment scheduler.
- At least five years' experience as Referral Coordinator.
Technical Skills
- Use and/or operate office equipment, i.e., computers, calculators,, and copy machines.
- Proficient in the use of Microsoft Office applications, Work Excel, Powerpoint, Outlook, and other basic PC applications.
- Type of minimum of 35 WPM,
- Excellent oral and written communication skills.
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ASSISTANT MAINTENANCE SUPERVISOR
General Duties
Under the direction of the Maintenance Supervisor, the Assistant Maintenance Supervisor is responsible for a preventive maintenance program for major fixed or movable equipment and operated by each of the NEON Health Services facilities; supervising other maintenance employes, performing repairs on equipment, maintaining the facilities mechanical systems, moving furniture, supplies, equipment; coordinating the work upon request program for each facility and communicating to management repairs needed to equipment and property which may require he services of a contractor or the acquisition of special equipment; HVAC, electrical, painting, plumbing, and landscaping to includesnow removal and grounds maintenance; maintenance and repair of buildings and to include windows, walls, roofing and masonry; maintaining compliance with all regulatory agencies; and hazardous waste management.
Education
- High School Diploma or GED
- Technical training and experience are required.
Minimum Qualifications
- Previous experience as a supervisor is also required.
- Job related experience, preferably in health care environment and must meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carry supplies, materials and equipment.
- Willingness and ability to perform assigned task with frequent interruptions and consideration of patients and other personnel in proximity of the website.
- Demonstrate initiative in the performance of assigned responsibilities
- Excellent communication skills and ability to interact with employees, patients and outside contractors.
- Work independently with limited supervision, demonstrate good work habits and complete assignments in a timely manner.
- A pre-employment physical examination and background check will be completed.
- A driver's license and dependable transportation is required.
Technical Skills
- PC skills required.
- Use and/or operate office equipment, i.e. personal computers, calculators, and computer terminals including experience with internet, email, word-processing, spreadsheet, or database management programs preferred.
- Proficient in the use of Microsoft Office applications, Outlook, e-mail communication, and other basic PC applications preferred.
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DIRECTOR OF FACILITIES
General Duties
Under the general supervison of the Chief Operating Officer, the Director of Facilities coordinates and directs all activities associated with maintenance and upkeep of NEON's health Centers. Supervises maintenance staff and other team members, manages vendor contracts, and ensures compliance with requirements of regulatory agencies.
Education
- Associates Degree in Business, Trades or related field. Bachelor's Degree preferred.
Minimum Qualifications
- Previous experience as a director required.
- Minimum of four years of job related experience, preference in a health care environment.
- Demostrates initiative in the performance of assigned responsibilities.
- Excellent communication skills and ability to interact with employees, patients and outside contractors.
- Ability to work in a team environment with shared responsibilities.
- Abiility to meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carrying supplies, materials and equipment.
- Demonstrated ability to work effectively with contractors and others to maintain a facility.
- Ability to work professionally and effectively with diverse groups and individuals.
- Ability to provide excellent customer service to partners, staff and public.
Technical Skills
- Use and/or operate office equipment, i.e., personal computers, calculators, and computer terminals including experience with interent, email, word-processing, spreadsheet, or database management programs.
- Proficient in the use of Microsoft Office applications, Outlook, e-mail communication, and other basic PC applications.
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CENTRAL OPERATOR (NEW)
General Duties
Under the direct supervisor of the Center Director or designate, the Central Operator will provide telecommunications support to all facilities within the NEON network, including health centers and coporate headquarters with professionalism and confidentiality. The operator will facilitate the timely transfer and connection to the appropriate party. Provide general non-medical information to callers. The operator may handle the implementation of emergency(code blue, code violet) procedures as need. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON's electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Education
High School Graduate and GED
Minimum Qualifications
- 1 year working experience with a digital switchboard.
- Knowledge of personal computer and Microsoft Office Software.
- Ability to speak clearly and distinctly with proper grammar.
- Excellent communication skills with emphasis on ability to handle difficult patients.
- Excellent customer service with emphasis on patient satisfaction.
- Ability to maintain confidentiality in matter relating to patients and staff.
- Ability to demonstrate maturity, flexibility and to make sound judgement indepedently.
- Must be organized and work well in a fast paced environment.
Technical Skills
- Use and/or operate office equipment, i.e. personal computers, calculators, and computer terminals including experience with internet, email, work processing, spreadsheet, or database management programs.
- Proficient in the use of Microsoft Office applications, Outlook, e0mail communication, and other basic PC applications.
- NextGen or other Patient Management system.
ADMINISTRATION
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CHIEF FINANCIAL OFFICER
General Duties
Reporting to the President and Chief Executive Officer is responsible for all components of financial, billing, and accounting functions of NEON Health Centers, a federally qualified health center (FQHC). The CFO also provides oversight of Business Office functions and activiites and assists the President and CEO in fiscal planning and oversight of annual budgets and resources.
Education
Graduation from a college or university with a bachelor's degree in Accounting, Finance, Business Administration, or related field is required.
Minimum Qualifications
- Certification as Public Accountant (CPA) status preferred;
- Minimum of 5-10 years of progressive management and accounting experience in non-profit setting or health care industry required.
- Ability to mult-task and complete assignments within stated timeframe.
Technical Skills
- Knowledge of the principles and practice of not-for-profit health care organizations.
- Knowledge of state and federal laws, as pertaining to HHS/HRSA-BPHC regulations and policies. Knowledge of the structure and operations of federally qualified health centers (FQHC's). Experience with computerized accounting systems and spreadsheets.
- Experience and understanding of computerized accounting systems, budgets, and finanical data operations, third party billing, contracting, collections, and cost-reporting (Medicaid & Medicare).
- Demostrated knowledge and proficient in the use of Microsoft Office and Outlook.
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MEDICAL DIRECTOR (NEW)
General Duties
Under the general supervision of the President & CEO, the Medical Director is responsible for all aspects of the overall administration of the Clinical Department in accordance with accepted national standards and established NEON policy.
Education
Licensed physician in the State of Ohio.
Minimum Qualifications
- Physician have never been sanctioned by any licensing board in the United States or Canada.
- Physician has never lost privileges at any hospital for reasons related to clinical performance.
- Board-certified in a primary care (i.e. internal medicine, pediatrics, family practice, or obstetrics and gynecology).
- Full-time clinical practice in a primary care field for at least 4 years after completion of primary care specialty training.
- Full-time clinical practice in a Federally Qualified Health Center for at least 3 years.
- Experience in health care administration.
Technical Skills
Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
Ability to learn and operate NextGen software applications.
DENTAL
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DENTAL HYGIENIST (FT/PT/PRN)
Duties:
Under the supervision of the Dental Director, the Dental Hygienists provide preventive dental care and teach patients how to practice good oral hygiene. Takes and develps x-rays and examines patient's teeth & gingival structures, documenting the presence of disease or abnormalities. Assist the patient in maintaining good oral health. Develops and promotes community dental health programs care professionals.
Education:
- Graduate from an accredited dental hygiene school and pass both a written and clinical examination.
- Dental Hygienist Licensure in the State of Ohio.
- Able to work without direct supervision. License to work without an Dentist.
- Must have completed at least one year of College. Current CPR Certificate (Healthcare Provider BLS).
Minimum Qualifications:
- Dental Hygienists must be licensed in the State of Ohio.
- Dental Hygienist must be graduate from an accredited Dental Hygiene school and pass both a written and clinical examination.
- Dental Hygienist must work well with others, particularly patients who may be under stress.
- Dental Hygienists must have manual dexterity because they use dental instruments with little room for error within a patient's mouth.
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CERTIFIED DENTAL ASSISTANT (FT/PT/PRN)
Duties:
Under the supervision of the Dental Director, the Certified Dental Assistant performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Certified Dental Assistant assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The Certified Dental Assistant also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.
Education:
- High School Diploma or GED required
- Certified Dental Assistant certificate issued by an accredited program
Minimum Qualifications:
- Radiograph Licensure
- CPR
- One year or more experience as Dental Assistant.
- Able to occasionally work extended clinic hours.
- Willingness to travel to various Health Center locations, if requested.
Technical Skills:
- Proficent Computer Skills with working knowledge of Microsofte Office and Outlook applications.
- Familiarity with accessing electronic dental records and digital x-rays.
- Ability to learn NextGen Practice Management System and Electronic Health Record applications.
- Ability to learn QSI APTHRYX Application.
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DENTAL ASSISTANT(FT/PT/PRN)
Duties:
Under the supervision of the Dental Director, the Dental Assistant performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Assistant assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements.
Education:
- High School Diploma or GED required
- Dental Assistant Certificate issued by an accredited institution.
Minimum Qualifications:
- Radiograph Licensure
- CPR
- One year or more of experience in Dental Assisting. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested.
Technical Skills:
- Proficient Computer Skills with working knowledge of Microsoft Office and Outlook applications.
- Familiarity with accessing electronic dental records and digital x-rays.
- Ability to learn NextGen Practice Management System and Electronic Health Record applications.
- Ability to learn QSI APTHRYX Application.
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DENTAL PATIENT REPRESENTATIVE
General Duties
Under the supervision of the Dental Health Service Manager, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the dentist, teaches the patient how to care of their teeth, communicates effectively with patients( parents if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements.
Education
High School Diploma or GED.
Minimum Qualifications
- Ability to serve as a mature and competent receptionist.
- Ability to display skill and tact in greeting patients.
- Ability to plan and organize.
- 2+ years of experience in a fast paced office environment.
Technical Skills
Computer Skills- Microsoft Office, Keyboard (We utilized electronic dental records and digital x-rays).
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DENTAL HEALTH SERVICE MANAGER (NEW)
General Duties
Under the direction of the Dental Director, the Dental Health Service Manager provides and coordinates administrative and operational support for Dental Health Services.
Education
- High School Diploma or GED
- Bachelor Degree preferred but not required.
Minimum Qualifications
- Minimum of three (3) years' experience in Dental Practice Management or business administrative skills.
- Working knowledge and understanding of ICDM-10 and ADA coding.
- Complete knowledge of dental terminology, procedure code, and tooth surfacrs, etc.
- Complete knowledge and application of bookkeeping or accounting principles.
- Knowledge of dental claims payment process and third party payment administration.
Technical Skills
- Proficient computer skills with working knowledge of Microsoft Office and Outlook applications.
- Basic keyboard.
- Familiarity with accessing electronic dental records and digital x-rays.
- Ability to learn practice management system and electronic health record applications.
- Ability to learn QSI APTHRYX Application.
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DENTAL DIRECTOR (NEW)
General Duties
Under the general supervison of the President & CEO,the Dental Director is responsible for all aspects of the overall administration of the Dental Department in accordance with accepted national standards and established NEON policy.
Education
DDS degree from ADA-approved school of Dentistry.
Current state of Ohio licensure to practice Dentistry.
Minimum Qualifications
- Minimum of five years clinical experience preferred.
- Knowledge of public health principles and practices preferred.
- Administrative, management, and budget development experience preferred.
- Excellent interpersonal and written communication skills required.
- Professional malpractice insurance obtainable.
- Requires a comprehensive knowledge of primary dental care in outpatient settings.
- Knowledge of the principles and practice of modern dentistry as related to public health organizations and community health programs as well as current social and economic problemes pertaining to public heqlth and their impact on primary health care.
- The Dental Director must be cognizant of the prevalent stressors and their impact on both the professional provider and the patient populations in the community health center primary care settings.
- The individual in this position must also be aware of pressures, economic and other wise, from private, public and legislative arenas as they mold the climate in which public health agencies operate.
- The Dental Director of the center must be able to creatively work with other health care professionals from a variety of disciplines to achieve maximal productivity and programmatic effectiveness while continuously promoting the growth and development of fellow professionals, exercising appropriate supervisory control and displaying good work judgement.
Technical Skills
- Proficient computer skills with working knowledge of Microsoft office applications (Word and Outlook).
- Familiarity with accessing electronic dental records and digitial x-rays.
- Ability to learn practice management system and electronic health record applications.
- Ability to learn QSI APTHRYX application.
SOCIAL SERVICES/SPECIAL PROGRAMS
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PATIENT NAVIGATOR-PCHP (PRIMARY CARE HIV PREVENTION) (NEW)
General Duties
Under the direction of the Director of Social Services, the Patient Navigator will provide care coordination and patient support through PrEP and PEP navigation services, including HIV/STD testing, behavior and harm reduction counseling, financial and insurance navigation., and apprropriate physican referrals to at-risk individuals. The Patient Navigator will provide benefit screening and enrollment assistance to improve access and adherence to PrEP services, along with providing service linkage to address other psychosocial needs appropriate; make referrals to clinical social workers within the HIV program for more complex psychosocial intervention as indicated. The Patient Navigator must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life span.
Education
- High School Diploma or GED is required.
- Bachelor of Arts in Social Work, Bachelor of Science, Bachelor of Business, or a related field is preferred and/or 3 years' experience in health related field.
Minimum Qualifications
- Three years' experience demonstrating the capacity to respond to patient needs.
- Ability to work independently.
- Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations.
- Familiar with area resources.
- Ability to assess difficult situations and engage clients in constructive problem solving.
- Ability to communicate with people having diverse backgounds and educational levels.
- Excellent oral and written communication skills.
- Must have a minimum of three years job related related experience or equivalent combination of training and/or experience in social services, health or related fields.
- Must have the ability to work effectively with people (professionals, administration, and non-professionals).
- Meet the physical requirements of the position, including walking, standing, safety lifting items over 20lbs, bending, climbing, carry supplies, materials and equipment.
- Health Education background and experience in task areas associated with the position.
Technical Skills
1. Use and/or operate office equipment, i.e., personal computers and calculators including experience with internet, email, or database management programs.
2. Ability to acquire skills for entering accurate data messages, and updated insurance information into an electronic health record software.
3. Demostrated advanced knowledge and proficiency in using Microsoft Office packages, including Word, Excel, and Outlook.
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HEALTH EDUCATOR
General Duties
Under the direction of the Director of Social Services and Special Programs, the Health Educator provides support, assessments,information and referrals for the enhancement of physical and psychosocial functioning of the assigned patient population to include but not be limited to infants,adolescents,adults, and geriatric patients. The Health Educators teach individuals and communities how to lkive healthier lifestyles and promote wellness. They develop and implment strategies to improve the health of individuals and communities, collect and maintain data, and discuss manage health concerns with patients. The Health Educator performs various duties to assist and identify families in need of medical care, social services, and education. The Health Educator must demostrate the knowledge and skills necessary to provide care and education appropriate to the age of the patients served; demostrate knowledge of the principles of growth and development over the life span;and be to identify a patients' needs.
Education
Bachelor of Arts in Social Work, Bachelor of Science, Bachelor of Business, or an acceptable related field required.
Additional specialized training in social services or related field preferred.
Minimum Qualifications
Three years experience demonstrating the capacity to respond to patient needs.
Ability to work independently.
Must have strong interpersonal skills, demostrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations.
Familiar with area resources.
Ability to access difficult situations and engage clients in constructive problem solving.
Ability to communicate with people having diverse backgrounds and educational levels.
Excellent oral and written communication skills.
Must have a minimum of five years job related experience or equivalent combination of training and/or experience in social services or related fields.
Must have the ability to work effectively with people (professionals, administration,and non-professionals).
Meet the physical requirements of the position, including walking, standing, safely lifting items over 20lbs, bending, climbing,carry supplies,materials and equipment.
Technical Skills
1. Use and/or operate office equipment i.e.personal computers,calculators,and computers including experience with internet, email,or database management programs.
2. Ability to acquire skills for entering accurate data, messages,and updated insurance information into NextGen application.
3. Demonstrated advance knowledge and porficient in the use of Microsoft Office packages including Word, Excel and Outlook.
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OUTREACH/ENROLLMENT SPECIALIST
General Duties
Under the general supervision of the Director of Social Services and Special Programs, the Outreach/Enrollment Specialist is responsible for providing community based outreach and enrollment assistance activities and facilitate enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid, or the Children's Health Insurance Program. Help families to understand the eligibility criteria and application process, seving as a liaison with the State to completye the enrollment process. Assist in developing outreach program plan.
Education
- High School Diploma or GED required.
- Associate or Bachelor's degree is preferred.
Minimum Qualifications
- Exellent oral and written communication skills.
- Ability to communicate with diverse patient populations.
- Two years experience of community engagement activities
Technical Skills
1. Use and/or operate office equipment, i.e. personal computers, calculators, copiers.
2. Experience in the use of internet, email, or database management programs.
3. Proficient in the use of Microsoft Office applications, and Outlook.
4. Ability to acquire skills for entering updated insurance information into an electronic health record system.
HEALTH INFORMATION MANAGEMENT
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PATIENT CENTERED MEDICAL HOME CARE COORDINATOR
General Duties
The Patient Centered Medical Home (PCMH) Care Coordinator will be responsible for facilitating care coordination services for NEON patients who need wellness and preventive care. The PCMH Care Coordinator will assist with the management of the computerized data respository (Population Health Analytics), including generating population health data reports and patient profiles, utilizing data for population health management, and addressing gaps in service and care. Works closely with care teams to maximize patient follow through with care plans. As a collaborating member of the health care team, provides pre-visit and follow-up direction and support to the patient, family, and health care providers. Participates in PCMH and quality improvement initiatives. Empowers patient self-management of their care and promotes Patient Centered Medical Home Model of Care.
Education
- High School Diploma or GED is required.
- Bachelor's degree in Health or Social Sciences, Business, Health Care Administration, Public Health or Health Education is preferred, or related work experience.
Minimum Qualifications
- Excellent verbal and written communication skills as well as good listening skills.
- Knowledge of health disparities and chronic disease management treatment resources;
- Strong organizational skills, attention to detail and timely documentation required;
- Proven critical thinking and problem solving skills;
- Knowledge of Ohio Medicaid Managed Care Plans;
- 1-2 years at a hospital, outpatient clinic or insurance plan, preferably including navigating specialty referral process.
Technical Skills
- Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.
- Ability to become proficient in the use of NextGen software.
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HEALTH INFORMATION TECHNICIAN SPECIALIST
General Duties
The primary functions of this position include, but are not limited to, maintaining and recording medical data into the electronic health record; release of medical information; forms completion; medical records documentation management to include prepping, scanning/indexing and quality analysis of paper medical record documents into the electronic health record (EHR) medical record storage and maintenance; assisting immigrants with applications for citizenship; assisting patients with Patient Portal enrollment; chart audits, customer service, and other duties as assigned. The HIT Specialist must be proficient in navigating an electronic health record. In addition, the position requires good organizational skills and the ability to prioritize, manage, and track multiple tasks. The HIT Specialist must also have the ability to apply laws and regulations on the confidentiality of information under the Health Insurance Portability and Accountability Act (HIPAA), the Privacy Act of 1974 and the Freedom of Information Act.
Education
High School Diploma or GED is required.
RHIT (Registered Health Information Technician) credential is preferred.
Minimum Qualifications
Two (2) years of experience working in a medical records/healthcare setting or an active RHIT credential .
Familiarity with HIPAA rules and regulations.
Experience with performing release of medical record information.
Must be organized, detain-oriented and able to multi-task in a fast-paced environment.
Must have good verbal and written communication skills.
Ability to work with technical professionals, management, clinicians and co-workers in a team environment.
Working knowledge of medical terminology.
